Sometimes there is an important file attachment in the email sent to you. You open the Mail app but due to some reasons, the attachment won’t open. It’s normal because the problem occurs to many users. Below you can find out why you can’t open iPhone 7 email attachments. You’ll have a higher chance of fixing the problem because all probable causes are related to the software.
Reasons you can’t open iPhone 7 Email Attachments
Some of the reasons are listed below which can probably participate in malfunction of the Email attachment. These are the concerns if you’re dealing with problems viewing email attachments on your iPhone.
- The attachment is not compatible or not supported by the iPhone 7 mail app.
- The attached file is corrupted or broken.
- The file is too large.
- An email account problem.
Explaining the above problems
The unsupported files won’t be able to open because the iPhone cannot load the file in the first place. The attached file type could be a compressed archive (BIN) which can only be read and used by CD-ROMs and Java. The attached file could be corrupted or broken so it won’t be able to load up completely. The device itself is no longer able to allocate more files due to insufficient memory space. If the file attachment is a large file, then it might be the main reason why you can’t download or view it on your iPhone.
Fixing if can’t open iPhone 7 Email Attachments
Firstly, you should to check if the attached file is compatible or supported by the Mail app on your iPhone 7. Below is a list of the attachment’s compatible with your iPhone.
Attachments supported by iPhone
- ZIP files
- iCalendar .ics files
- Adobe Acrobat PDFs
- Contact files in the .vcf format
- Word, PowerPoint and Excel files
- Text files with .txt and .rtf extensions
- Web pages in .htm and .html formats
- Images with .jpg, .gif and .tiff extensions
- Apple Pages, Numbers and Keynote files
If the attachment is not on the list, then there will be a problem to open the file. The Mail app doesn’t support the file and you should use a different app or third-party email app that can open the type of file on your iPhone 7. If the format of the attachment is from the list above, then proceed with the following troubleshooting procedures.
Solution 1: Exit Mail app then launch it again
The Mail app can also show minor glitches and maybe a little buggy at times. You should try to close the app and then open it again. A fresh start could be the solution of the problem.
- Exit the app by pressing the Home button.
- Double-tap the Home button.
- Swipe up the Mail app from the list of recently closed apps.
- Restart the Mail app then try to open the attachment again.
Continue to the next method, if the problem persists again.
Solution 2: Make sure the download process is complete
If the attachment hasn’t downloaded completely, you will be unable to open it. Wait if you see the attachment is still Downloading and when the download circle is complete, you may proceed to open the file. It takes time to download large files, so be patient. Try to pull down on your iPhone’s screen to refresh the Mail app, if the download takes too much time than usual. Proceed to the next method, if that doesn’t work either.
Solution 3: Troubleshoot your email account
Try scrutinizing your email account. The main issue could lie within the email account itself. Try to delete the problematic account from your iPhone and then re-add it, if the attachment problem only occurs on one email account. Proceed with these steps whenever you’re ready:
- Tap Settings from the Home screen and tap on Mail.
- Tap Accounts and tap the email account you want to remove or delete.
- Choose the Delete Account from My iPhone to confirm the action.
After removing the email account, restart your iPhone 7 then add the email account again. You can add the email account as follows:
- Tap Settings-> Mail-> Accounts.
- Tap Add Account.
- Select your email provider from the list and complete the email account setup process.
Once you’re done setting up your email account, try again opening the email containing the attachment you want to view. Go to the next solution if the problem still persists.
Solution 4: Soft Reset your iPhone 7
Reset the device can rectify the minor software glitches. It won’t affect any data stored on your iPhone so it’s safe. Press and hold the Power button for a few seconds until the Slide to Power Off screen appears. Power off your device completely by dragging the slider. Press the Power button again after 30 seconds until the Apple logo appears. If your device becomes unresponsive, you can do a force restart instead. Press and hold the Power and Volume Down buttons simultaneously for about 10 seconds to force a restart. After completing the bootup process, try to open the Mail app then open the email with the attachment.
Conclusion if you can’t Open iPhone 7 Email Attachments
At last, you can contact your email provider and ask further assistance and other options if none of the prior methods are able to fix the problem. The assistance may be able to reset your email account if necessary using appropriate tools on their end. You may also try to use a third-party email app to view the attachment instead.