The problem of charging could occur either due to software problems or hardware damage. If your new iPhone Xs or Xs Max suddenly refuses to charge or doesn’t charge completely, the problem could be in many ways. It makes the user worried if this happens to the new phone. Though it would be in the warranty period still the user thinks of losing data while submitting and replacing it to the customer service. Before you call for apple assistance, we recommend performing some actions given below to troubleshoot the problem if iPhone Xs Max or Xs Not Charging.
Troubleshooting if iPhone Xs Max or Xs Not Charging
For the basics, you need to check and ensure that all your charging equipment is in good condition and working. The use of other chargers may cause such problems for not rendering the same amount of power as the original Apple charger does. You should be using only the Apple-supplied charger that comes with your phone. Next, you should check the charging cables and charging ports in use. Using the wall outlets for charging would be stable than charging from computer USB ports, power banks, and other portable power sources. Ensure the adapter, charging cable and charging ports to have no damage. If no such damage found, then most likely you’re dealing with software problems. For troubleshooting these problems, we’ve provided some solutions.
Solution 1: Rearrange Plugging of cables and adapters
Sometimes, the charger or the cable gets lose or doesn’t fit the port resulting in the non-charging iPhone. Unplug and then plug the charger back into the wall outlet (you can also try plugging the charger into a different outlet). Also, connect and secure both ends of the charger properly.
Solution 2: Force restarts iPhone XS Max while charging.
It could be helpful to force restart while your iPhone is plugged into the charger. Some apps can cause your iPhone to abruptly shut down and fail to execute its charging routine. Performing a force restart while your iPhone is plugged into the charger can clear such apps. To force restart, follow the following steps:
- To the Volume Up button, press and release it quickly.
- In the second step, Press and release the Volume Down button quickly.
- Now, Press and hold the Side button for a few seconds.
- Press it until you see the Apple logo.
Solution 3: Install pending app updates
Sometimes the phone could be hanging or creating problems like iPhone Xs Max or Xs Not Charging because of the pending updates of apps. Software updates often create device issues that are tied to system bugs and those bugs could be preventing your iPhone from charging properly. Check the pending app updates on your iPhone XS Max, by following these steps:
- Tap on App Store from the Home screen to open it.
- Go to the Today tab at the bottom and choose the user profile icon on the top right corner.
- Scroll down to the Available Updates section.
- You can update individual apps or you can tap on Update All to update all apps.
- Restart your iPhone after updating all the apps.
Solution 4: Install pending iOS update available
It is also recommended to install the latest iOS version available for your iPhone. Apple releases over-the-air (OTA) updates for the latest IOS versions to address existing issues caused by random bugs and software errors on the phone. To check the iOS version updates on your iPhone XS Max, connect your device to Wi-Fi internet then follow these steps:
- Go to Settings.
- Tap General.
- Select Software Update.
- Notification for the new updates will show up (if available).
- Read the details and follow the onscreen instructions to download and install a new update.
With the new update, your phone will be restarted. Try and see if that fixes the charging problem on your iPhone XS Max.
Solution 5: Reset all settings on your iPhone XS Max.
The phone’s charging system could also be affected by the invalid customizations on the relevant settings. You can try reverting the changes to how they were previously configured. Else you can restore the default configuration with the following steps. Note that, doing so won’t affect data on the phone so you won’t lose any personal information.
- Access Settings from the Home screen.
- Tap General and select Reset.
- Tap the Reset All Settings option.
- The phone will ask you to enter your device passcode.
- Tap to confirm all settings reset.
- Your iPhone will reboot automatically as the completion of the reset process.
This will wipe all customized settings made on the phone and then restores the default options.
Solution 6: Factory Reset or restore your iPhone XS Max to factory defaults.
The last possible option for a perfect resetting of the phone is a factory reset/master reset. You can try the factory reset if the problem persists after applying the previous workarounds. It could be a major system issue that subjugates its charging functions. Back up all your important files to iCloud or iTunes before performing the factory reset as it will wipe out these things along with other data on the phone. You can follow these steps to reset and restore factory default settings on the phone:
- Tap on Settings from the Home screen and go to General.
- Select Reset.
- Next choose the option, “Erase all Contents and Settings”.
- You’ll have to provide your device passcode.
- Enter the password and confirm all settings reset.
- Your phone will restart on its own as the completion of the reset process.
Other options if iPhone Xs Max or Xs Not Charging
You may also downgrade your iPhone if the symptoms you’re dealing with are post-update issues. This means restoring your iPhone to a previous iOS version. You will need to use iTunes on a computer to restore your iPhone XS Max. Usually, apple updates the problems inflicted by new updates in the next software update rolls out. We recommend Reporting the problem to Apple Support. It takes actions as per the maximum report it gets.
Conclusion for iPhone Xs Max or Xs Not Charging
If still the iPhone Xs Max or Xs Not Charging, then you need to take your phone to an Apple-authorized service center. The authorized technician will diagnose the problem and check the phone for further hardware assessments. You should also bring the charging so the technician checks it for possible damages. You can always avail of a warranty if your device is still eligible for one.